Privacy Policy

1. Data Controller and Representative This Privacy Policy describes the privacy practices of Wondershare’s Sites and Products and anywhere we display or reference this policy. Through our Sites and Products, Wondershare and its affiliated entities (collectively, "Wondershare", "us," or "we") implement the processing of information that can be used to identify you ("Personal Data") listed below. Wondershare is committed to protecting your Personal Data. We understand that the security of your Personal Data is important. We provide reasonable administrative, technical, and physical security controls to protect your Personal Data. We will only collect and use information from you as described in this Privacy Policy. We will not sell your data to any third parties without your expresee consent. The data controller is Wondershare Technology Group Co., LTD and its affiliated companies(including but not limited to Wondershare Technology Co., LTD, Wondershare Global Limited, Vbroadcast Limited,WONSON GLOBAL ENTERPRISES INC), West of Donghuan Road, North of 1-4 Road, South of 1-3 Road, Room No.2, Floor 6, Building No.8 of East of Liuwu Building, Lhasa, China. Privacy-related questions can be directed to privacy@wondershare.com. Wondershare has appointed an EU representative in accordance with the Regulation No. 2016/679 on the protection of natural persons with regard to the processing of Personal Data (the “GDPR”). You can contact the designated EU representative of Wondershare by reaching gdpr.m@wondershare.de. Please read carefully the following privacy policy which provides you, as the User of the Sites and/or Products (the “User” or “You”), with the relevant information regarding the various processing of Personal Data implemented by Wondershare.
2. Personal Data Processing Implemented by Wondershare “Personal Data” means any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Depending on how you interact with us, we process different kinds of data and in different ways. Some data is automatically processed if you visit our Sites or use our Products. Others data is only processed if you actively submit it to us (like using our web forms to get in touch with us or uploading content to our Sites). 2.1 Data we process if you visit our Sites: When the User visits our Sites, Wondershare implements a processing of Personal Data as follows: 2.1.1 Personal Data we collect if you visit our Sites - Date and time of the visit and the duration of use of the Site;
- Information about how you visit our Sites (including the webpage that led you to a Wondershare Site, the search terms entered into a search engine which led you to a Wondershare Sites);
- Your operations and clicks to our Sites;
- Date and time of the visit and the duration of use of the Sites;
-Information about your device (type of device, browser type and version, as well as settings, installed plug-ins, operating system).
The aforementioned Personal Data is referred to as Website Usage Data. 2.1.2 Purposes of Processing We process Website Usage Data to allow you to surf the Sites and to ensure its functionality. We also process Website Usage Data to perform analyses on the performance of the Sites, to continuously improve the Sites and correct errors, to ensure IT security and operation of our systems, as well as to prevent or uncover abuse. We further process this data in aggregated or pseudonymized form to analyze trends, administer the Sites, track users' movements around the Sites, and to gather demographic information about our user base as a whole or to improve marketing (including serving you personalized, interest-based ads) as well as the user experience on our Site and guaranteeing the safety of our IT systems. 2.2 Data we process only if you submit it to us: 2.2.1 Personal Data we collect if you submit to us through the data collection form in the purchase process or other processes: - Account Data: On some of our Sites, you can register for an account with your e-mail address and a password you create. If you register one of our Sites or Products, you will automatically create an account you can use to manage your licensed Products. Usually you need to provide your Name, Gender, Age, Image, Email address, Address, Country, Postal code, Phone number, Company name and industry you work for to create your account;
-Transaction Data: Billing information, such as your name, email address, billing address, your business affiliation (company or organization name). Type of Product you purchase, Amount you pay in your currency, Subscription ID, Subscription-related URLs (such as purchase confirmation page URL, subscription cancelation URL, invoice PDF URL);
-Comment Data;
-Content of customer support communications;
-Other Data you voluntarily provide to us. 2.2.2 Purposes of Processing We use Account Data to help you to create an account (WSID) and keep a record of your product license (that is, authenticating and periodically verifying your licensing rights in the product for anti-piracy purposes) and to enable the provision of maintenance or support services to you. We will also use this information to provide in-product messaging with information about products, features, or services offered by Wondershare. We will use Transaction Data to complete your order, for billing purposes, and for internal accounting and charge back management purpose. We will use the comment data to improve its products and provide the consumers and potential consumers with a better and transparent information about the Wondershare products. Wondershare may use the comments (with your relevant information) you post for marketing purpose in order for others to better understand and use our products. In order to provide the Products you purchased to you, or perform the contract between you and Wondershare. We do not collect or process the data about your payment instruments such as credit card numbers, banking account numbers or Pay Pal accounts. This information is collected, processed and stored by our qualified payment processors. From time to time, we may contact our customers directly by mail, email, or telephone to inform you about upgrades, new products, promotions, or special offers that you told us you were interested in receiving (including our newsletters). The subscription to Wondershare’s newsletters and the related provision of Personal Data is made on a voluntary basis so that the processing of the collected Personal Data relies on the User’s consent. If you want to cancel the aforementioned purpose, you can contact us or operate through your account or our forms on our Sites. 2.3 Data we process if you use our Products: 2.3.1 Personal Data we collect if you use our Products: We have different kinds of products and different products may collect different data. Generally, the data we collect are limited to: - your product serial number;
- Product Usage Data. We collect information about the products which you use and how you use them, including but not limited to Launch data, Feature usage, Page clicks, Sign-in information;
- Product Installation Data. Your local device information, including but not limited to your device information, device hardware, operating system, other software on your system, Username, your Wondershare ID, location, IP address, operating log information, the size and format of the files you are working with;
- Crash data and the information of the files you are working with. If the User meets with a crash problem, we will enquire if the User agrees to send the original document to Wondershare. Only if the User agrees to send Wondershare the original document, Wondershare can have access to the original document;
- For our Famisafe product, we usually collect information on the device which has installed Famisafe. The information may include device model, system version and language, User’s submitted information, installed applications, browser record, keyword (for early warning purpose), driving information, etc;
- Wondershare InClowdz uses OAuth authentication to configure cloud storage services for the application on your behalf, which may include viewing and managing your Google cloud service storage files such as photo albums, media libraries, shared albums, etc. InClowdz does not store any of your files. InClowdz only transfers and processes information based on valid user requests to access or transfer files. InClowdz complies with a complete list of security standards defined by Google. You can find more information about Google security on the Google Cloud Platform Website;
- Wondershare Drive is designed as a simple and personalized way for you to store your files, documents, photos, and so on (“Your Stuff”), therefore, except the general information listed above, we also collect Your Stuff you choose to store on our Wondershare Drive platform. For our Wondershare Drive product, Your Stuff on our Wondershare Drive platform will only be used to provide the Wondershare Drive Service to you and will not be used for any other purpose. 2.3.2 Purposes of Processing We process Product Usage Data and Product Installation Data so that we can facilitate, evaluate, and verify your use of our products and services. We will also use the Product Usage Data for our own internal statistical and analytical purposes, and to evaluate and enhance users' experience of the Products by identifying customer preferences and analyzing crash data. If you want to cancel the aforementioned purpose, you can contact us or operate through your account or our forms on our Sites. In order to provide the Products you purchased to you, or perform the contract between you and Wondershare. In order to provide customer service or support. In order to show you ads for Wondershare products and services that we think may interest you. If you want to cancel the aforementioned purpose, you can contact us or operate through your account or our forms on our Sites.
3. Our Legal Basis for Processing When processing your Personal Data, we usually rely on your consent. However, under some circumstances, we may process your Personal Data without getting your prior consent, such circumstances may include: (a) processing is necessary for the performance of a contract to which you(the data subject) are party or in order to take steps at the request of the data subject prior to entering into a contract; (b) processing is necessary for compliance with a legal obligation to which Wondershare (the controller) is subject; (c) processing is necessary in order to protect the vital interests of the data subject or of another natural person; (d) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; (e) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of Personal Data, in particular where the data subject is a child. If we rely on your consent to process your Personal Data, you have the right to withdraw your consent at any time.
4. Recipients of Your Personal Data We treat your Personal Data with care and confidentially and will only pass it on to third parties to the extent described below and not beyond. We do not share, sell, rent, or trade Personal Data with third parties for their promotional purposes without your prior consent.
- Affiliated Companies: Wondershare is a global company, with subsidiaries worldwide, including in China, Canada, Japan, Singapore, South Korea, Hongkong. We may share data with our subsidiaries in the ordinary course of our business, in order to provide our product, technical support, customer services to you.
- Service Providers: We may share your Personal Data with companies that help us to run our business by processing Personal Data on behalf of us for the purposes identified above. Such companies include payment processing companies which can help us process transactions, the parties providing our third-party cookies and tracking tools which may send tracking data or analysis report and to Wondershare，email delivery service providers which can help us deliver promotion emails to you, server companies we hire to provide service to you, charge back management service providers, fraud monitoring and prevention providers, social medias, third party online forums, and other marketing platforms and service providers.
In addition, Wondershare may disclose the User’s Personal Data to:
- Public Authorities: if Wondershare is under a duty to disclose or share such Personal Data in order to comply with any legal obligation, or in order to protect the rights, property or safety of its business, its customers or others; and
- Business Transactions: to successors in title or replacement operators of all or part of Wondershare’s respective businesses.
5. Transfer of Personal Data Across National Borders The main locations where we process your Personal Data include the US, EU, China, but we may also transfer Personal Data to other countries in the world where our Products are available. We carry out these transfers across national boarder in compliance with applicable laws – for example, by putting data transfer agreements(such as the Standard Contractual Clauses required by GDPR) in place to help protect your Personal Data. The collected Personal Data may be transferred by Wondershare to recipients which are located outside the EU and such destinations may not have laws which protect the User’s Personal Data to the same extent as in the EU. Wondershare ensures that the User’s Personal Data processed by Wondershare or by its suppliers and partners operating outside the EU are treated securely and are protected against unauthorized access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this privacy policy. Please find below the relevant information on transfer across national borders: - Wondershare may transfer your payment information to payment processing companies outside the EU to process transactions;
- Wondershare may use third party cookies and tracking tools (such as AdWords, Bing, bugsplat, Criteo, disqus, Facebook, FireBase, Flurry, Google Analytics, Hotjar, LinkedIn, Pardot, Quora) to track the information on how Users use the Sites and products, such Sites usage data and product usage data may be sent to and stored in third party servers located outside the EU. Such third-party cookies and tracking tools may send the tracking data or analysis report to Wondershare for our above-mentioned purpose. Most of the third-party cookies and tracking tools process your Personal Data anonymously;
- Wondershare may transfer your email address and other necessary information such as your name to email delivery service providers outside the EU to deliver promotion emails to you;
- Wondershare may store the Personal Data on the servers leased from server service providers;
- Wondershare may transfer your relevant Personal Data to marketing platforms and service providers outside the EU to complete relevant service;
- Wondershare may transfer your relevant Personal Data to fraud monitoring and prevention providers outside the EU to complete relevant service.
6. Duration of the storage Wondershare will store the collected Personal Data for the duration necessary for the fulfilment of our contractual relationship or legal obligations and permitted by applicable legislation. Beyond this duration, we will delete the Personal Data according to applicable legislation. in order for Wondershare to be able to demonstrate the existence of a right or a contract or a legal obligation, the relevant Personal Data will be stored through intermediary archives for a duration that will not exceed what is strictly necessary regarding the purpose of the storage and in accordance with the applicable legislation. Regarding banking information, said information will be deleted once the payment has been processed and has become effective. Withdrawal time period could additionally apply. The number and the expiration date of the credit card number (not the CVV security code) could be stored through intermediary archives for evidence purposes in case of a claim regarding the payment, for the duration provided by applicable legislation.
7. Cookies and tracking tools Wondershare implements a number of industry standard information-tracking tools to collect information about your use with our Sites and Products. When the User consults the Sites and/or the Products, Wondershare implements cookies on the User’s device. The third-party tracking tools are listed as blow, but it doesn’t necessarily mean each of our Sites or Products use all the tracking tools listed below.